Cancellation and Refund Policy
We hope you would only be considering canceling if an emergency comes up! And we know those happen. If you are reading this because you are in a situation, we sincerely hope everything works out.
Workshop content may change from that advertised based on weather, access to shooting locations, and other unforeseen situations. We have to roll with variables that are not under our control. Whenever possible, registered students will be notified ahead of time of any changes. National Parks at Night (NPAN) reserves the right to cancel any program that does not meet minimum participant requirements, in which case participants will be informed as soon as possible and all money will be refunded. NPAN is not responsible for any losses incurred as a result of a course cancellation. We encourage participants to purchase refundable airline tickets and consider purchasing trip cancellation insurance.
Cancellation & Refund Policy for 2018 Workshops
All cancellation requests must be received by email. Send cancellation notifications to: firstname.lastname@example.org.
Deposits are due when you register. Any remaining balance is due 90 days prior to workshop start date.
There are no exceptions. Logistics for workshops are complicated, and this policy exists to ensure we have time to provide the best experience for our attendees.
National Parks at Night will send a balance due reminder a week before the due date. If the remaining balance payment is not received within 7 days after the due date, NPAN reserves the right to retain the deposit and release the slot to the waitlist.
For cancellations received in writing 91 or more days prior to the workshop start date: NPAN retains 50 percent of the deposit amount. Refunds will be processed within 30 days after our office receives email notice of cancellation. Note: once processed, refunds may take five to 10 days to appear on your credit card statement.
There are no refunds of deposits or balances within 90 days of the workshop start date.
To determine the remaining number of days before a workshop, use this handy link and enter a negative number (e.g.-91).
If you cancel within 90 days of the workshop, you may find someone to take your place, but are still liable for the full tuition. It is your responsibility to collect any reimbursement from your surrogate.
You may also consider getting travel insurance in the unlikely event something unfortunate happens.
Need to cancel? Email us ASAP at email@example.com.